Contact lenses in USA

Returns & Exchanges

We want you to love with your current purchase, in the case that you don’t we can easily make things right.

 

Standard Returns & Refund Policy


If you are not pleased with an item, you can create a Return Help Ticket on our Contact Us page.Contacts are returnable within 1 year of the original purchase date. Since contacts are medical goods,only unopened and undamaged contacts will be accepted for returns.

 

Items not accepted for returns:

  • Opened products

  • Damaged or marked packaging

  • Used Contact Lenses

  • Custom Made to Order Contact Lenses

 

How to Return 


To return your item(s) to us, sign in to your account using your email and password. After you sign in, scroll to the bottom of the page and click on Contact Us.
Create a help ticket addressed to the Support Department and please let us know why you are returning your order. In the case that you received the wrong order or damaged goods please attach a picture for us to view. If there was no issue but you’d like to return your contacts we will send you the return information but you must cover the return and pay a restocking fee of 15%.

Once we receive your help ticket we will determine if the return will be accepted or not. If it is not we will let you know via email. If it is approved and your received the wrong order or damaged goods will send you a return label and cover the shipping. Once your order is returned back to us we will inspect it and process a refund to you. CancellationsIf you would like to cancel an order before it is shipped we asked you create a help ticket on our Contact Us page. In the case that your order has been shipped there will be a 15% restocking fee and you will be charged for return shipping.

 

Disclaimers

Terms and Conditions 


When you place an order with us, you are agreeing to our terms and conditions such as our privacy policy, shipping terms, and returns policy. If there is something in our policies that you do not agree with, we ask you do not place an order on our website. 

 

Prescription information for Contact Lenses

 

We only accept prescriptions coming from certified optometrists or eye care practitioners. By placing an order you are acknowledging that you have a valid prescription from and eye specialist. Completing an order also confirms that you are consenting to providing us a copy of your prescription.


When to contact us

 

If you do not have an account, or your order contact us at 1-833-897-6902.

Our Customer support is available Monday - Friday from 8:00 a.m. to 4:00 p.m Pacific Time.